Business intelligence to evaluate the process of receiving and routing alerts
DOI:
https://doi.org/10.35381/i.p.v6i9.2618Keywords:
Intelligence, company, report, statistics, (UNESCO Thesaurus)Abstract
Apply Business Intelligence to evaluate the process of receiving and addressing alerts. The type of research that was used was descriptive, which served to study the reality of situations, events, people, groups or communities. The results indicated that the integration of the data in flat files, Excel, database, were migrated to Power BI in order to obtain reports and statistics, debugging various erroneous files in the DW, decreasing time and increasing efficiency in the reports that presents the Unit of Statistics and Planning. For its part, it was possible to conclude that the application of Ralph Kimball's methodology allows the development of the life cycle phases in a Power BI tool, where each stage can be evaluated and corrected on time. Starting from the planning, growth of the Data Mart and implementation of the indicators.
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Copyright (c) 2023 Cristian Javier Guerrero- Pozo, Ariel José Romero-Fernández, Ana Lucia Sandoval-Pillajo, Walter Vinicio Culque-Toapanta
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