Business intelligence for the management of waiting times in the emergency service
DOI:
https://doi.org/10.35381/i.p.v6i9.2617Keywords:
Business, artificial intelligence, management, service, emergency., (UNESCO thesaurus)Abstract
Propose a business intelligence system for the management of waiting times in the emergency service. The research was of a quantitative nature to capture the data resulting from a survey and the type of descriptive study to determine the characteristics of the KPI: waiting time in the emergency room. The results obtained from the survey evidenced the lack of digital information sources and the need to develop and implement an initial data capture tool that provides the raw material for Business Intelligence. As a conclusion, it is found that scientific research based on design allows the implementation of practical solutions in scenarios with a deficient information system through the design and development of artifacts applying common methodologies and techniques, however, the evaluation stage does not guarantee knowing the degree satisfaction of the artifact.
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